Thank you for shopping at Alexandra's Miniature Horse Supply store in Terrebonne, Oregon. Your purchase greatly benefits MINI'S MATTER a Rescue & Retirement Program for Miniature Horses. Alexandra Hollander PO BOX 2172 Terrebonne, Or. 97760 541-815-2655 AMiniHorseSupply@aol.com IN STOCK ITEMS: If your item(s)is in stock it should be packed and shipped out with in 1-3 days from date of purchase. HOW LONG DOES IT TAKE: You should receive your package within 3-10 days depending on where you live and on how the package was shipped. I generally send all packages priority along with a delivery confirmation. OUT OF STOCK ITEMS: If the item you have selected is not in stock you will be immediately notified with an estimated time on when it will be available. It will then be up to you to decide if the time delay is acceptable but if not then a refund or a replacement can be issued. Please note that many of the items on this site have been special ordered and or custom designed with you and your mini(s) in mind! Because of this 'specialty' it is possible to experience a 1 to 3 week delay (depending on the company) in your shipment if the item is not in stock. RETURNS: STEP# 1 Please email Alexandra at AMiniHorseSupply@aol.com or call 541-815-2655 within 14 days of receiving your item(s) explaining what you are returning and why you are not satisfied with the item(s). STEP # 2 As long as your returned item(s) arrive still in it's *original packaging **Tags still attached *NEW condition *CLEAN *UNUSED & *HAIR FREE then you'll be asked to choose between a refund or an exchange for another item(s) of equal or lesser value. All returns are subject to a 20% restocking fee (especially on 'special ordered' items). STEP # 3 Please ship item(s) *including insurance ONLY if the return value is over $50.00* to the address at the top of this page. I'm sorry but I am unable to refund any shipping or insurance charges when returning an item(s). Please don't hesitate to ask questions! My email address and phone number are at the top of this page. It is generally much easier & faster for me to return emails then phone calls due to the possible time difference & work schedule. Thank you so much for taking the time to view my site! I appreciate you helping me to help MINI'S that MATTER! :*)